WhatsApp Privacy Policy & Terms of Service

1. Introduction

This policy explains how we use WhatsApp communication in our system for providing updates, reminders, and service-related messages.

2. Purpose of WhatsApp Communication

We use WhatsApp messaging to:

• Send registration confirmation (welcome messages)
• Share payment confirmations
• Send payment reminders (monthly / pending dues)
• Provide service-related updates and notifications

3. User Consent

By providing your phone number during registration:

• You consent to receive WhatsApp messages related to our services
• Messages will be limited to service-related communication only
• No spam or unrelated promotions will be sent

4. Data Collection & Usage

We may collect:

• Name
• Phone number

Your data is used only for:

• Managing your account
• Sending relevant WhatsApp notifications
• Improving service quality

5. Data Protection

We ensure:

• Your data is securely stored
• No unauthorized access
• No sharing with third parties without consent

6. Opt-Out Option

You can stop receiving WhatsApp messages at any time by:

• Requesting opt-out via support
• Or replying “STOP” (if implemented)

7. Third-Party Services

We use WhatsApp Business API (Meta platform) for message delivery.

Your interaction is also subject to WhatsApp’s own policies.

8. Message Frequency

• Messages are sent only when required
• Example:
  • Welcome message → once
  • Payment updates → per transaction

9. Updates to Policy

We may update this policy when required. Changes will be reflected in the system.

10. Contact Information

For any questions or concerns:

• Contact: rahahealthcare@gmail.com